Privacy Policy
At Viliglia - Mobile Gaming Studio, we are committed to protecting your personal data and being transparent about how we collect, use, and share your information.
Last Updated: December 2024
Privacy Policy Sections
Information We Collect
Personal Information
- Profile information (avatar, display name, preferences)
- Contact information when you reach out to support
- Payment information (processed securely through third parties)
Technical Information
- Device information (model, operating system, unique device identifiers)
- Usage analytics (session duration, feature usage, crash reports)
Third-Party Data Sources
We may receive information from app stores, social media platforms (if you choose to link accounts), analytics providers, and advertising partners to enhance your gaming experience and improve our services.
How We Use Your Information
Service Provision
To operate our games, maintain accounts, process transactions, and provide customer support
Personalization
To customize game content, recommendations, and create personalized gaming experiences
Analytics & Improvement
To analyze usage patterns, improve game features, and develop new gaming content
Legal and Safety Purposes
We use your information to comply with legal obligations, protect against fraud and cheating, enforce our Terms of Service, and ensure the safety and security of our gaming community.
Communication and Marketing
With your consent, we may send you updates about new games, special offers, events, and important service announcements. You can opt out of marketing communications at any time through your account settings.
Your Rights and Choices
Data Control Rights
Request a copy of personal data we hold about you
Update or correct inaccurate personal information
Request deletion of your account and associated data
Export your data in a machine-readable format
Privacy Controls
Opt in or out of promotional communications
Control third-party sharing and advertising preferences
Manage location data collection permissions
Customize cookie preferences through our cookie settings
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require additional information to verify your identity.
Data Security and Protection
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Secure Infrastructure
Hosted on secure, monitored servers with regular security audits
Access Controls
Strict access controls ensuring only authorized personnel can access data
Security Measures We Implement
- Multi-factor authentication for administrative access
- Regular security vulnerability assessments
- Employee security training and background checks
- Automated threat detection and monitoring
- Data breach response procedures
- Regular data backups and recovery testing
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Game account data is typically retained for the life of your account plus a reasonable period thereafter for legal compliance.
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, user authentication, and security features
Analytics Cookies
Help us understand how users interact with our games and website to improve performance
Functional Cookies
Remember your preferences and provide enhanced features and personalization
Advertising Cookies
Used to deliver relevant advertisements and measure advertising effectiveness
Managing Cookie Preferences
You can control cookies through your browser settings or our cookie preferences center. Note that disabling certain cookies may affect website functionality and your gaming experience.
Data Sharing with Third Parties
Service Providers
We work with trusted third-party service providers who help us operate our games and services, including cloud hosting providers, payment processors, analytics services, and customer support platforms. These providers are bound by strict data protection agreements.
Legal Requirements
We may disclose your information when required by law, court order, or to comply with legal processes, protect our rights, ensure user safety, or prevent fraud and cheating in our games.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the impact on your privacy rights.
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is limited to the specific purposes described in this policy and subject to appropriate safeguards.
International Data Transfers
Global Operations
As a London-based company serving players worldwide, we may transfer your personal information to countries outside your residence for processing and storage.
Safeguards in Place
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
Data Protection Standards
All international transfers are conducted in accordance with applicable data protection laws, including GDPR for European users and similar protections for users in other jurisdictions.
Your Rights
Regardless of where your data is processed, you retain the same privacy rights outlined in this policy. Contact us if you have questions about international transfers.
Children's Privacy Protection
Age Restrictions
Our games are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
For Users 13-16 Years Old
If you are between 13 and 16 years old, you may need parental consent to use certain features and we may require additional verification.
Parental Controls
Parents can contact us to review, modify, or delete their child's information or opt out of further data collection.
Special Protections for Young Players
We implement additional safeguards for younger users, including limited data collection, enhanced parental controls, and age-appropriate content filtering.
Updates to This Privacy Policy
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through:
Email Notification
Direct email to your registered address
In-App Notice
Alert when you next launch our games
Website Update
Updated policy posted on our website
Your Acceptance
By continuing to use our games and services after changes are posted, you accept the updated Privacy Policy. If you do not agree with changes, you may need to discontinue use of our services.
Contact Us About Privacy
Data Protection Officer
Quick Actions
Response Times
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters or data breach reports, we will respond within 72 hours.
Legal Compliance and Framework
GDPR Compliance
Full compliance with European data protection regulations
CCPA Compliance
Adherence to California Consumer Privacy Act requirements
ICO Registration
Registered with UK's Information Commissioner's Office
Supervisory Authority Contacts
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority:
- • UK: Information Commissioner's Office (ICO)
- • EU: Your national data protection authority
- • California: California Attorney General's Office